frequently asked questions

Lit Love is a monthly subscription box for people who love to read! We were the first box in Canada to offer book choices to our customers. We offer choices across several genres AND if you don't want to choose, you can select our surprise book option!

Along with your book, we send out snacks, bath & body products, home essentials and other bookish goodies! Check out our past boxes to see what type of items to expect. Curious about book options? Head over to the book picks page!

SHIPPING DATES

NEW SUBSCRIPTIONS - if you are a new subscriber who orders between the 1-25th of the month, your first box will ship within 1-2 business days and then your subscription will renew on the 1st of every future month (or for the rest of your subscription duration).

If you subscribe after the 25th of the month, you would be purchasing the following months box. eg. if you order on or after January 26th, you are ordering the February box (shipping mid February).

The exception is January as we are just introducing these new timelines so if you order in January, you will receive a January box that will be shipped late January.

ACTIVE SUBSCRIPTIONS - after your initial order, your subscription will always renew on the 1st of the month and our monthly boxes ship during the first week of every month.

GIFT BOXES - if you order a mystery box, birthday box or bath & body box, these boxes ship within 1-2 business days.

SPECIAL EDITION BOXES - these boxes generally ship on the publish date of the book included and are typically pre-orders that are for sale several months before the shipping date. Please check the product description for details.

MORE IMPORTANT DETAILS:

• We only ship to the USA and Canada currently and we are located in Vancouver, BC.
• Alberta, Manitoba, Saskatchewan and British Columbia take anywhere from 2-4 days for delivery. Ontario, Nova Scotia, New Brunswick, Quebec and the USA can range from 6-9 days.
• Please see this guide to check the status of your order and view your tracking numbers.

Our goal is to curate high quality items that are consumable (YUM!), unique or actually useful for your everyday life. And even if you don't think so, they make excellent re-gifts for friends or family! Win/Win.

You can expect things like home decor, stationary, snacks, coffee, tea, cocktail mixes, socks, candles, bath & body products and other bookish goodies!

Check out our past boxes page to see what we have included in the past.

Our subscription options are currently:

MONTHLY - with this option you will pay monthly and receive a box monthly. This subscription renews every month until you cancel it.

3 or 6 MONTH COMMITMENTS - these plans are also billed monthly but you are committed to 3-6 consecutive months of boxes. After your 3 or 6 months, the subscription will automatically expire at which time you can choose to subscribe again or cancel.

GIFT SUBSCRIPTIONS - because of tricky system logistics, we cannot offer book choices for gift subscriptions. if you are gifting a subscription or redeeming a gift card, please ensure you are subscribing using THIS PRODUCT.

TRIAL BOX - Alternatively, if you are just wanting to try a box and see what we are all about, you can purchase a single box. This single purchase will ship within 1-2 business days of your order.

We will be adding a video tutorial shortly. Please visit this page to view a step by step tutorial on how to update/choose your book.

Please note: gift subscriptions do not get to choose books. You selected a genre with your order and we choose the book from our picks in that genre every month.

We announce book choices via our email newsletter and on social media on the 26th of every month (eg. on January 26th we announce February book choices). You will always find the current selections on the book choices page.

Subscribers: Please make sure your choice is set by the renewal date (1st of every month).

WHY? We need to have a solid number for purchasing books and items early to ensure everything arrives in time for our shipping timeline which is typically the 15-20th of the month (this may vary depending on when all the items arrive).

You should receive a shipping email with tracking when your box has been shipped. However, sometimes our automated system fails us and they get lost in translation.

BUT the good news is that you can visit this page and discover where to find this info from your account.

The best reason: you are awesome and you deserve to treat yourself! But there are other advantages:

1) Never miss out on a box.
2) You save $$$.
3) You can cancel with ease after your subscription duration is up.

Great question! You are charged immediately for your first box.

Our renewal / billing date is on the 1st of every month.

If you have followed the instructions in the "How to Choose My Book" article, you will have access to your Subscription Dashboard and be able to view your next billing / order date clearly in your account.

From your account you can: cancel your subscription, choose your book, add extra books and update your information.

Note: adding extra books is only for subscribers and can only be added after your initial order.

Click the button below and be sure to use the same email address that you made your purchase with.

Activate / Create My Account

For subscriptions, first make sure you register an account with the email you used to purchase.

Once that is done, go to your account. Click on the MY SUBSCRIPTIONS button in the left column. Then browse to the subscription that is in question and click on the VIEW DETAILS button.

Scroll to the very bottom and you should see both your shipping address and billing info and you can update both from there.

Your account is a magical land of goodness. From there you can view your orders, get your tracking numbers, update your information, manage your subscription and the list goes on!

Subscribers you can choose your book and add extra books from the subscription dashboard.

Note: adding extra books is only for subscribers and can only be added after your initial order.

You can cancel your subscription in your subscription dashboard. But first, you need to create an account. You can follow the steps in this guide and in steps 3 and 4, you should see links to cancel somewhere on those pages.

If you subscribed to a 3 or 6 month commitment, unfortunately you need to get monthly boxes for the entire duration of your commitment and then you can cancel anytime after that.

Not ready to commit? You can purchase a single box, a mystery box or even build a box whenever you are feeling like you deserve a treat!

Still lost? Have an emergency and need to skip a month? Feel free to email us at hello@litlovebox.com with your request and we are happy to help!

Things have changed recently over here at Lit Love we used to have the skip feature readily available in your account but because we allow book choices, skipping is an unpredictable feature which makes it really difficult to order books and products accurately so we have decided that it's best to disable it.

Subscriptions are meant for folks who want to receive a box every month and they are discounted to reflect that loyalty. If you are just looking to get a box occasionally or try us out, the single box is definitely the way to go!

Got any questions? Feel free to reach out via email hello@litlovebox.com

Considering the logistics involved in our business, we do not offer refunds / order cancellations for any reason.

However, we are likely open to working with you to issue a store credit, change the delivery date, swap an item, etc. 

Please reach out and explain your situation:  hello@litlovebox.com and we are happy to assist!