frequently asked questions

Lit Love is a monthly subscription box for people who love to read! We were the first box in Canada to offer book choices to our customers. Each month we offer curated book choices from varied genres OR you can choose our surprise option if you don't want to know your book title.

Along with your book, we send out snacks, self-care and other bookish goodies! Check out our past boxes to see what type of items to expect. Curious about book options? Head over to our subscription page to find out more!

SHIPPING DATES

INDULGE OR COFFEE BOXES - we aim to start shipping our boxes on the 10th of every month but this date can vary based on item delays, book delays, etc. Example: If you order on January 9th-February 9th, you are ordering a February box which ships between February 10-15th.

GIFT ITEMS - if you ordered a custom gift box, mystery box, tea lovers gift box or coffee lovers gift box, these items ship within 24-48 hours of your order.

SPECIAL EDITION BOXES - these boxes generally ship on the publish date of the book included and often ship months in advance since they are always pre-orders. Please check the product description for details.

MORE IMPORTANT DETAILS:

• We only ship to the USA and Canada currently and we are located in Vancouver, BC.
• Alberta, Manitoba, Saskatchewan and British Columbia take anywhere from 2-4 days for delivery. Ontario, Nova Scotia, New Brunswick, Quebec and the USA can range from 6-9 days.
• Please see this guide to check the status of your order and view your tracking numbers.

Our goal is to curate high quality items that are consumable (YUM!), unique or actually useful for your everyday life. And even if you don't think so, they make excellent re-gifts for friends or family! Win/Win.

You can expect things like home decor, stationary, snacks, coffee, tea, cocktail mixes, socks, candles, bath & body products and other bookish goodies!

Check out our past boxes page to see what we have included in the past.

The best reason: you are awesome and you deserve to treat yourself! But there are other advantages:

1) Never miss out on a box.
2) You save $$$.
3) You can cancel with ease after your subscription duration is up.

Great question! You are charged immediately for your first box.

Our renewal / billing date is on the 1st of every month.

Example: If your first order is our August box, your next billing date will be September 1st for the September box.

If you have followed the instructions in the "How to Choose My Book" article, you will have access to your Subscription Dashboard and be able to view your next billing / order date clearly in your account.

From your account you can: cancel your subscription, choose your book, add extra books, switch between box type (indulge, coffee or tea) and update your information.

Note: adding extra books is only for subscribers and can only be added after your initial order.

Click the button below and be sure to use the same email address that you made your purchase with.

Activate / Create My Account

You have purchased a PRE-PAID subscription. This means that you have paid for all your boxes in advanced and they are scheduled in our system but the subscription has EXPIRED so that you aren't billed and this subscription does not renew. If you login to your subscription dashboard and look around, you will see the scheduled shipment history.

For subscriptions, first make sure you register an account with the email you used to purchase.

Once that is done, go to your account. Click on the MY SUBSCRIPTIONS button in the left column. Then browse to the subscription that is in question and click on the VIEW DETAILS button.

Scroll to the very bottom and you should see both your shipping address and billing info and you can update both from there.

We have created a video tutorial here that makes learning how to choose your book super easy!

If you prefer words, you can visit this page for a step-by-step tutorial as well.

Please note: gift subscriptions do not get to choose books. You selected a genre with your order and we choose the book from our picks in that genre every month.

We announce book choices via our email newsletter on the 10th of every month (eg. on January 10th we announce February book choices). You will always find our current book choice selections on the homepage or on the subscriptions page as well.

Subscribers: After announcing we give you two weeks to select your book in your account. Please make sure your choice is set by the 15th.

WHY? We need to have a solid number for purchasing books and items early to ensure everything arrives in time for our shipping date.

Your account is a magical land of goodness. From there you can see your orders, track your orders, update your information, see your subscriptions and the list goes on!

Subscribers you can choose your book, add extra books, switch between box type (indulge orcoffee) and more from your account.

Note: adding extra books is only for subscribers and can only be added after your initial order.

You should receive a shipping email with tracking when your box has been shipped. However, sometimes our automated system fails us and they get lost in translation.

BUT the good news is that you can visit this page and discover where to find this info from your account.

You can cancel your subscription in your subscription dashboard. But first, you need to create an account. You can follow the steps in this guide and in steps 3 and 4, you should see links to cancel somewhere on those pages.

If you subscribed to a 3 or 6 month commitment, unfortunately you need to get monthly boxes for the entire duration of your commitment and then you can cancel anytime after that.

Not ready to commit? You can purchase a single box, a mystery box or even build a box whenever you are feeling like you deserve a treat!

Still lost? Have an emergency and need to skip a month? Feel free to email us at hello@litlovebox.com with your request and we are happy to help!

Things have changed recently over here at Lit Love we used to have the skip feature readily available in your account but since we have switched our subscription model, we can no longer offer this feature.

Of course, if you are going to be away on vacation, are having financial difficulty, etc. please do reach out to us at hello@litlovebox.com and we can definitely make some exceptions.

Subscriptions are meant for folks who want to receive a box every month and are discounted to reflect that loyalty. If you are just looking to get a box occasionally or try us out, the single box is definitely the way to go!

Due to the nature of our business and the logistics involved we do not offer refunds for any reason.

However, we are likely open to working with you to issue a store credit, change the delivery date, swap an item, etc. 

Please reach out and explain your situation:  hello@litlovebox.com and we are happy to assist!