frequently asked questions

Lit Love is a monthly subscription box for people who love to read! We were the first box in Canada to offer book choices to our customers. Each month we offer 6 book choices from varied genres OR you can choose our surprise option if you don't want to know your book title.

Along with your book, we send out snacks, self-care and other bookish goodies! Check out our past boxes to see what type of items to expect. Curious about book options? Head over to our subscription page to find out more!

We only ship to the USA and Canada currently and we are located in Vancouver, BC.

We aim to ship our boxes between the 10-15th of every month! However, as they say... sh*t happens so sometimes we do need to ship a little later than this if we experience delays in receiving our items.

Note: our boxes are on sale the month BEFORE they ship (enter long boring logistics story here). So pay attention to which months box you are purchasing. If you are ordering the June box, it ships June 10-15th. If you are ordering the July box it ships on July 10-15th and so on.

Alberta, Manitoba, Saskatchewan and British Columbia take anywhere from 2-4 days for delivery. Nova Scotia, New Brunswick, Quebec and the USA can range from 6-9 days.

Please see this guide to check the status of your order and view your tracking numbers.

Our goal is to curate high quality items that are consumable (YUM!), unique or actually useful for your everyday life. And even if you don't think so, they make excellent re-gifts for friends or family! Win/Win.

You can expect things like home decor, stationary, snacks, coffee, tea, cocktail mixes, socks, candles, bath & body products and other bookish goodies!

Check out our past boxes page to see what we have included in the past.

Our subscription options are currently 3 or 6 month commitments. This means that you will receive boxes for 3 or 6 months in a row and you will be billed on the 1st of every month for the duration of your subscription.

After the commitment period is up, you can choose to continue on a month-to-month basis or cancel your subscription.

If you have an emergency during your commitment period and need to skip a month (illness, travel, financial) please reach out at hello@litlovebox.com and we can help.

The best reason: you are awesome and you deserve to treat yourself! But there are other advantages:

1) Never miss out on a box.
2) You save $$$.
3) You can cancel with ease after your subscription duration is up.

Great question! You are charged immediately for your first box.

Our renewal / billing date is on the 1st of every month.

Example: If your first order is our August box, your next billing date will be September 1st for the September box.

If you have followed the instructions in the "How to Choose My Book" article, you will have access to your Subscription Dashboard and be able to view your next billing / order date clearly in your account.

From your account you can: cancel your subscription, choose your book, add extra books, switch between box type (indulge, coffee or tea) and update your information.

Note: adding extra books is only for subscribers and can only be added after your initial order.

Click the button below and be sure to use the same email address that you made your purchase with.

Activate / Create My Account

We announce book choices via our email newsletter on the 2nd of every month (eg. on May 2nd we announce June book choices). You will always find our current book choice selections on the homepage or on the subscriptions page as well.

Subscribers: After announcing we give you two weeks to select your book in your account. Please make sure your choice is set by the 15th.

WHY? We need to have a solid number for purchasing books and items early to ensure everything arrives in time for our shipping date.

You can visit this page for a tutorial on how to find it in your account!

Your account is a magical land of goodness. From there you can see your orders, track your orders, update your information, see your subscriptions and the list goes on!

Subscribers you can choose your book, add extra books, switch between box type (indulge, coffee or tea) and more from your account.

Note: adding extra books is only for subscribers and can only be added after your initial order.

You should receive a shipping email with tracking when your box has been shipped. However, sometimes our automated system fails us and they get lost in translation.

BUT the good news is that you can visit this page and discover where to find this info from your account.

You can cancel your subscription in your subscription dashboard. But first, you need to create an account. You can follow the steps in this guide and in steps 3 and 4, you should see links to cancel somewhere on those pages.

If you subscribed to a 3 or 6 month commitment, unfortunately you need to get monthly boxes for the entire duration of your commitment and then you can cancel anytime after that.

Not ready to commit? You can purchase a single box, a mystery box or even build a box whenever you are feeling like you deserve a treat!

Still lost? Have an emergency and need to skip a month? Feel free to email us at hello@litlovebox.com with your request and we are happy to help!

Things have changed recently over here at Lit Love we used to have the skip feature readily available in your account but since we have switched our subscription model, we can no longer offer this feature.

Of course, if you are going to be away on vacation, are having financial difficulty, etc. please do reach out to us at hello@litlovebox.com and we can definitely make some exceptions.

Subscriptions are meant for folks who want to receive a box every month and are discounted to reflect that loyalty. If you are just looking to get a box occasionally or try us out, the single box is definitely the way to go!

Due to the nature of our business  and the logistics involved we do not offer refunds on subscriptions or orders. In some cases we will issue a store credit or work with you to change your product to ensure you are happy.

There are exceptions for refunds of course... eg. if you place a duplicate order by accident, if an order is out of stock, etc. If you feel that your situation is one of these, please reach out to hello@litlovebox.com and we are happy to assist!