frequently asked questions

Lit Love is a monthly subscription box for people who love to read! We were thefirst box in Canadato offer book choices to our customers. We offer choices across several genres AND if you don't want to choose, you can select our surprise book option!Along with your book, we send out snacks, bath & body products, home essentials and other bookish goodies! Check out ourpast boxesto see what type of items to expect. Curious about book options? Head over to thebook picks page!

We aim to ship our boxes between the 15-20th of every month. Sometimes we ship earlier than this range and sometimes later, it just depends when all our items / books arrive, if there are any delays, damaged goods, etc. To stay on top of shipping delays, please check out our pinned post on Instagram which has LIVE updates on shipping.

which box am I getting?

Pay attention to the description in the product when you purchase to know which box you are ordering. Here is an example of a general guideline. We will announce our June book picks on May 12th, so if you order between May 12th to June 12th, you will be receiving the JUNE BOX (which ships June 15-20). If you order from June 12th to July 12th, you are receiving the JULY BOX (which ships July 15-20) and so on.

It's complicated because we do offer the flexibility of book choices but we have to know how many books to order well in advance sto make sure stock is available and they will ship to us in time.

which box am I getting?

There is an automatic email when your box is shipped with a tracking number but sometimes these emails don't make it to you - so as a rule of thumb it's always best to check your order status in your account to be sure.

ACTIVE SUBSCRIPTIONS - after your initial order, your subscription will always renew and be billed on the 1st of every month.

GIFT BOXES - if you order a mystery box, birthday box or bath & body box, these boxes ship within a few business days.

SPECIAL EDITION BOXES - these boxes generally ship on the publish date of the book included and are typically pre-orders that are for sale several months before the shipping date. Please check the product description for details.

MORE IMPORTANT DETAILS:

• We only ship to CANADA at the moment and we are located in Vancouver, BC.
• Alberta, Manitoba, Saskatchewan and British Columbia take anywhere from 2-4 days for delivery. Ontario, Nova Scotia, New Brunswick, Quebec can range from 6-9 days.

Please see this guide to check the status of your order and view your tracking numbers.

Our current options offer flexibility:

MONTHLY - With this option you will pay monthly and receive a box monthly. This subscription renews every month with no commitment and you can cancel any time.

3, 6 and 12 MONTH COMMITMENTS - These subscriptions are billed monthly and have a minimum commitment of 3, 6 or 12 months in a row of boxes. These plans are discounted with this in mind. Once your initial commitment is finished, these subscriptions continue to renew on a monthly basis until you cancel which can be done anytime after your 3, 6, or 12 months have passed.

SEASONAL BOX: Coming soon! This box will ship 4 times a year in the winter, spring, summer and fall seasons.

GIFT SUBSCRIPTIONS - Our gift subscriptions operate the same way as our regular options (see above). Gift Subscriptions do NOT have book choices but instead we choose one of our picks each month for you. This option is fun because you will receive a surprise book each month!If you are interested in gifting a subscription or redeeming a gift card, please make sure to do it here >

If you are looking for a box that ships immediately but still gives you an idea of the goodies we include, you could try the Mystery Box !

We announce book choices via social media on the 12th of every month (eg. on January 12th we announce February book choices). You can always find the current selections on the book choices page as well.

Subscribers: Please make sure your choice is locked in by the 18th every month.

WHY? We need to have a solid number for purchasing books and items early to ensure stock is available and everything arrives to us in time for our shipping date.

We will be adding a video tutorial shortly. Please visit this page to view a step by step tutorial on how to update/choose your book.

Please note: gift subscriptions do not get to choose books. You selected a genre with your order and we choose the book from our picks in that genre every month.

If you are getting failed payments this could be because your payment information is not up to date. If you originally paid with SHOP PAY and have since updated your credit card in their platform that information does NOT get passed to us. So you will need to get in touch with us to send you a new link to resync your payment info.

You can also update your information from your account - go to your account

You should receive a shipping email with tracking when your box has been shipped. However, sometimes our automated system fails us and they get lost in translation.BUT the good news is that you can visitthis page and discover where to find this info from your account.

Our goal is to curate high quality items that are consumable (YUM!), unique or actually useful for your everyday life. And even if you don't think so, they make excellent re-gifts for friends or family! Win/Win.You can expect things like home decor, stationary, snacks, coffee, tea, cocktail mixes, socks, candles, bath & body products and other bookish goodies!Check out ourpast boxespage to see what we have included in the past.

Great question! You are charged immediately for your first box.

Our renewal / billing date is on the 1st of every month for our monthly subscriptions.

For seasonal subscriptions our billing dates are TBD.

If you have followed the instructions in the "How to Choose My Book" article, you will have access to your Subscription Dashboard and be able to view your next billing / order date clearly in your account.

From your account you can: cancel your subscription, choose your book, add extra books and update your information.

Note: adding extra books is only for subscribers and can only be added after your initial order.

Your account is a magical land of goodness. From there you can view your orders, get your tracking numbers, update your information, manage your subscription and the list goes on!

Subscribers you can choose your book and add extra books from the subscription dashboard.

Note: adding extra books is only for subscribers and can only be added after your initial order.

We have a form you can fill out here OR you can reach out to us directly and we are happy to chat at hello@litlovebox.com

Once you are viewing your subscription product in the subscription dashboard, you can scroll to the bottom and find the button to cancel your subscription. If you have signed up for a 3, 6 or 12 month commitment, you must finish this prior to cancelling. Once you have met your minimum requirements, our system will allow you to cancel.

We do not allow skipping at this time but if you have an emergency, reach out and we will see what we can do to help.

Not ready to commit? You can purchase a single box or a mystery box whenever you are feeling like you deserve a treat!Still lost? Feel free to email us at hello@litlovebox.com with your request and we are happy to help!

Considering the logistics involved in our business, we do not offer refunds / order cancellations for any reason.

However, we are likely open to working with you to issue a store credit, change the delivery date, swap an item, etc. 

Please reach out and explain your situation:  hello@litlovebox.com and we are happy to assist!

Reach out to us directly from our contact form or hello@litlovebox.com