frequently asked questions

Lit Love is a monthly subscription box for readers who love a cozy, curated experience. We were the first book box in Canada to offer customers the ability to choose their own books.You can pick from a variety of genres, or if you prefer a surprise, select our mystery book option instead.

Each box also includes a thoughtful mix of snacks, bath and body items, home essentials, and other book-inspired goodies. Check out our past boxes to see what type of items to expect. Curious about book options? Head over to the book picks page!

Which statement speaks to you?

I would like to receive a box every month that has book choices:

It sounds like you’d love our Indulge Book Box. This box is designed for cozy nights in, self-care moments, and getting lost in a great read.

Perfect for those who enjoy home comforts, pampering routines, and snacks while reading, each month we curate selections from the best new releases so you can choose your book.

We then pair it with a thoughtful mix of items like practical home goods, snacks, candles, skincare, bath and shower products, wearable goodies, and other bookish treats.

You can also choose between a Small or Large box, depending on your budget and how many items you’d like to receive each month.

I would like to receive a box every 3 months that is book optional

You are looking for the Coast to Coast Seasonal Box—a thoughtfully curated collection of 6-8 premium, handcrafted treasures from talented Canadian makers. Each box will be curated around the season (spring, summer, fall or winter), bringing together a beautiful selection of home goods, gourmet treats, and bath and body products—each chosen to feel special, intentional, and inspiring.

If supporting local matters to you—and you care about where things come from and who makes them—this subscription was made for you. Our focus will be the spotlight on makers and their stories. 

The perfect choice to indulge a little without the commitment of a monthly subscription.

I want to send a gift subscription to someone

You are super sweet! Our gift subscriptions are the perfect way to surprise someone special with delivering pure joy to their doorstep. We will carefully curate Canadian-made treasures including luxurious self-care products, handmade crafts, home decor and gourmet snacks that will transform ordinary months into moments of discovery and delight for your giftee!

We also offer a Birthday Box, Coffee Box, and other gift boxes—perfect for sending a thoughtful surprise just because or for a special occasion.

I don't want any commitment or just want to try a box

Not ready to commit? No worries at all! Both our Indulge Book Box and Coast to Coast Crate are available as one-time boxes, so you can try them out before signing up and saving on a subscription.

shipping & details

  • FREE shipping to CANADA
  • USA shipping additional at checkout
  • We cannot ship food to the USA so there will be substitutions
  • Items in this box differ from The Indulge Book Box


when are boxes shipped?

  • March 15th (Spring Box)
  • June 15th (Summer Box)
  • September 15th (Fall Box)
  • December 15th (Winter Box)


seasonal subscription - billing dates:

  • March 15th (for the Summer Box)
  • June 15th (for the Fall Box)
  • September 15th (for the Winter Box)
  • December 15th (for the Spring Box)


annual subscription - billing date:

  • billed immediately and then renewal will happen on the billing date of your first season (see above for dates)


subscription options 

  • Annual: 4 box commitment, prepaid upfront once a year. will renew yearly unless you cancel.
  • Seasonal: will renew every 3 months unless you cancel
  • Single boxes: a one time purchase for current season on sale
  • Gift Subscription: if you want to gift this box, during checkout please use your email and payment information but your giftees name and shipping details. same rules as above apply.


what kind of items are inside?

  • crafts, puzzles and DIY projects
  • bath & shower products
  • skin & hair care products
  • bookish accessories
  • gourmet snacks and beverages
  • wearables (scarfs, hats, gloves, etc.)
  • drinking vessels (tumblers, mugs, etc.)
  • candles and home decor


books 

  • books are completely optional for this subscription
  • if you choose to include a book, there are no book choices (maybe hints) but we will surprise you with a buzzworthy new release within your genre. the book will be published no earlier than a month prior to your seasons shipping date so be mindful when purchasing books to avoid duplicates.

billing for new subscribers...

You will be billed immediately for your first order and then the 1st of every month after. Your subscription will automatically renew every month until you cancel it - regardless of the term length you selected.

PRO TIP: you can always check your subscription dashboard to see when your next renewal / billing date is going to be.

which box am I getting?

We include "next box ships" details on all of our product pages so be sure to pay attention to this to see when your first box will arrive.

EXAMPLE:

We announce book picks on the 12th of every month.

If you order between April 12 to May 11 - you are receiving the MAY BOX.

If you order on or after May 12 to June 11, you are receiving the June box.

We ship our boxes between the 15 - 20th every month. So if you are receiving the May box, it will ship May 15-20th. If you are receiving the June box, it ships June 15-20th.

Because we allow our customers to choose their book unlike typical subscription models, dates can be a little complicated. But it's because we need to plan and purchase so far in advance.

If you have any questions, we are always available at hello@litlovebox.com

how do i track my order?

There is an automatic email when your box is shipped with a tracking number but sometimes these emails don't make it to you so it's always best to check your account. Please see this guide to check the status of your order and view your tracking numbers.

how do i choose my book?

We have a great guide available: "How to Choose My Book" !

more shipping details...

  • We are located in Vancouver, BC and ship across Canada and the USA
  • Alberta, Manitoba, Saskatchewan and British Columbia take anywhere from 2-4 days for delivery. Ontario, Nova Scotia, New Brunswick, Quebec can range from 6-9 days.
  • USA box delivery varies as it is dependant on the customs clearance.
  • We ship primarily with Canpar and UPS and sometimes Purolator. We only ship with Canada Post if you have only provided a PO BOX or live in a super remote area.

If you are signing up for a gift subscription, they follow the same schedule as our regular subscriptions, please see the "what is the subscription shipping / billing schedule" question above for timing.


For our one-time single gift boxes... we try our best to get gift boxes shipped as soon as possible. Generally speaking they ship within 1-3 business days. However, if we receive your order during a high volume period, it could take longer. If you have a specific deadline to meet, please reach out to us directly to ensure it can be delivered in time.

We announce book choices via social media on the 12th of every month (eg. on January 12th we announce February book choices). You can always find the current selections on the book choices page as well.

Subscribers: Please make sure your choice is locked in by the 18th every month.

WHY? We need to have a solid number for purchasing books and items early to ensure stock is available and everything arrives to us in time for our shipping date.

We will be adding a video tutorial shortly. Please visit this page to view a step by step tutorial on how to update/choose your book.

Please note: gift subscriptions do not get to choose books. You selected a genre with your order and we choose the book from our picks in that genre every month.

Your account is a magical land of goodness. From there you can view your orders, get your tracking numbers, update your information, manage your subscription and the list goes on!

Subscribers you can choose your book and add extra books from the subscription dashboard.

Note: adding extra books is only for subscribers and adding extras can only be done after your initial order in the subscription dashboard.

If you want to add a book to your first order, you can browse the book selection in the shop and add this to your initial order.

If you are getting failed payments this could be because your payment information is not up to date in your subscription dashboard.

Please note: If you originally paid with SHOP PAY and have since updated your credit card in their platform there is a glitch with their system and the information does NOT get passed to us. So you will need to get in touch with us directly to send you a new link to resync your payment info.

Also - your payment information is in two places: your subscription dashboard and your regular Lit Love account. Be sure to update in both places for smooth transactions all around.

- go to your account

You should receive a shipping email with tracking when your box has been shipped. However, sometimes our automated system fails us and they get lost in translation.BUT the good news is that you can visit this page and discover where to find this info from your account.

You can cancel your subscription any time from your subscription dashboard.

Please note: if you have signed up for a 3, 6 or annual commitment, you must complete the term before our system will allow you to cancel.

We now allow skipping so if you are having financial issues, going away on vacation or just want a break, feel free to login to your account and skip a month.

We have created a quick video to show you how to access your subscription dashboard and where the skip and cancel options are here >


Prefer text instructions?


1) go to your account

2) click the "manage subscription" button

3) view your subscription

4) look in the right hand column and there will be options to skip at the top and cancel at the bottom

Still lost? Feel free to email us at hello@litlovebox.com with your request and we are happy to help!

If your goods took a beating along the journey, don't sweat it! Just send us some snaps of the carnage, and we'll sort you out with a fresh item, store credit, or a fix that suits you.

For a complete explanation of our policies, please click here to view our refunds and cancellation page.

You can also reach out directly to:  hello@litlovebox.com and we are happy to assist!

Due to the nature of our business and the logistics involved we do not offer refunds for any reason other than a duplicate order that was placed by accident.

For a complete explanation of our policies, please click here to view our refunds and cancellation page.

Due to the nature of our subscription box model, we’re unfortunately unable to accommodate specific food allergies or custom requests. Our products are sourced in bulk and curated in advance, which limits our ability to tailor individual boxes.

If you’re looking to avoid food items, we recommend our mini box as they do not contain food like our Indulge box. Another option many of our customers enjoy is sharing or gifting any items they’re unable to consume with friends or family—it’s a wonderful way to spread a little joy!

If you have a SEVERE allergy: for your safety and peace of mind, it may be best to avoid our subscription box. We curate from several different vendors each month and it's impossible to guarantee all environments are completely free from specific allergens.

Dealing with porch pirates and courier misdeliveries can be tough. If this has happened to you, we sincerely apologize for the inconvenience. Check out our policies page for more detailed information.

Our goal is to curate high quality items that are consumable (YUM!), unique or actually useful for your everyday life. And even if you don't think so, they make excellent re-gifts for friends or family! Win/Win.You can expect things like home decor, stationary, snacks, coffee, tea, cocktail mixes, socks, candles, bath & body products and other bookish goodies!Check out ourpast boxespage to see what we have included in the past.

We have a form you can fill out here OR you can reach out to us directly and we are happy to chat at hello@litlovebox.com

Reach out to us directly from our contact form or hello@litlovebox.com